Privacy Policy
Last updated: 2 november 2024
At The Dragon Oak, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you consent to the practices described below.
Information We Collect
We collect the following types of information to process orders, provide services, and improve your experience:
-
Personal Information
- Name
- Email address
- Shipping and billing addresses
- Phone number (if provided)
-
Payment Information
- Payment details are processed securely through third-party payment providers (e.g., PayPal, Stripe, mollie) and are not stored by The Dragon Oak.
-
Automatically Collected Information
- IP address
- Browser type and version
- Pages visits and time spent on our website
- Cookies and similar tracking technologies
How We Use Your Information
We use the information collected for the following purposes:
-
Order Processing
- To fulfill and deliver your orders
- To process payments and refunds
-
Customer Support
- To respond to inquiries or issues
- To notify you about changes to our services
-
Marketing
- To send promotional offers, updates, or newsletters (only with your consent)
- You can opt out of marketing communications at any time.
-
Website Improvement
- To analyze website performance and enhance user experience
Cookies
Cookies are small files placed on your device to enhance your browsing experience.
- Types of Cookies We Use:
- Essential cookies for site functionality
- Analytical cookies to track website usage
- Preference cookies to remember your settings
- Managing Cookies:
You can adjust your browser settings to disable cookies, but some features of the website may not function properly.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. Your information may only be shared in the following cases:
- With trusted third-party service providers (e.g., payment processors, shipping carriers) to fulfill orders.
- To comply with legal obligations, such as responding to law enforcement requests.
Data Security
We take reasonable precautions to protect your personal information, including:
- Secure server and encryption protocols.
- Regular monitoring for potential vulnerabilities.
However, no online data transmission or storage system can be guaranteed 100% secure.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccuracies in your data.
- Deletion: Request deletion of your data, subject to legal or transactional obligations.
- Opt-Out: Unsubscribe from marketing emails at any time.
To exercise these rights, please contact us at info@thedragonoak.com
Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.
International Users
If you are accessing our website from outside Belgium, please note that your data will be processed and stored in Belgium in accordance with local laws.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Email: info@thedragonoak.com
Business Name: The Dragon Oak
Thank you for trusting The Dragon Oak!