Shipping & Returns Policy
Welcome to The Dragon Oak!
We take great care in ensuring that your magical goods are shipped to you with love and attention. Below are our shipping and return policies to help guide your shopping experience.
Shipping Information
Where do we ship?
We currently ship to Belgium, the Netherlands, Germany, France & Italy.
Processing Times:
- Orders are processed within 2-3 business days.
- Custom or made-to-order items may require additional processing time, which will be noted in the product description.
Shipping Costs: Bpost
- Flat rate shipping to Belgium pick up point: €6
- Flat rate shipping to Belgium: € 8
- Flat rate shipping to the Netherlands: €11.60 Economy
- Flat rate shipping to the Netherlands: €16.40 Standard
- Flat rate shipping to France: €11.60 Economy
- Flat rate shipping to France: €16.40 Standard
- Flat rate shipping to Germany: €11.60 Economy
- Flat rate shipping to Germany: €16.40 Standard
- Flat rate shipping to Italy: €13.75 Economy
Shipping Times:
- Belgium: Expected delivery time is 1-3 business days after dispatch.
- Netherlands: Expected delivery time is 3-6 business days after dispatch.
Insured Shipping (Optional):
For extra peace of mind, we offer insured shipping as an option.
- Belgium: € 9,90
- Netherlands: € 18
With insured shipping, you are covered in the case of loss or damage caused by postal services. For uninsured shipping, The Dragon Oak is not responsible for lost packages or damages incurred during transit. We recommend choosing the insured option but all items are carrefully packaged and very secure.
Note: Delays might occur during busy periods (holidays, sales events), and postal service disruptions may affect delivery times.
Returns & Exchanges
We strive to provide you with enchanting products of the highest quality. However, if you're unsatisfied with your purchase, please review our return and exchange policy:
Eligibility for Returns:
- Items must be in original condition, unused, and in their original packaging.
- Returns must be requested within 7 days of receiving your order.
- Exemptions: Custom items, made-to-order products, and certain personal items (such as spell jars or oils) are non-refundable.
Return Process:
- Contact us at info@thedragonoak.com within 7 days of receiving your item with your order number and reason for return.
- Once approved, we will provide you with return shipping instructions.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Upon receiving and inspecting the return, we will issue a refund to the original payment method. Refunds typically take 5-7 business days to process after we receive the item.
Exchanges:
- If you wish to exchange an item, please follow the same steps as above.
- We will dispatch the replacement item once we receive and inspect the returned product.
Damaged or Defective Items:
In the rare event that your item arrives damaged or defective, please contact us within 48 hours of delivery with a description and photo of the issue. We will arrange for a replacement or refund.
Additional Notes:
- All our products are packed with intention and care to ensure they reach you safely. However, for uninsured shipments, The Dragon Oak is not responsible for damages caused by postal services or for lost packages. We highly recommend choosing insured shipping to cover these risks.
- For further assistance, please contact us at info@dragonoak.com